At Sylkaviquenta, we collect information that helps us provide better SEO audit services
and improve your experience on our platform. The data we gather falls into several
categories, each serving specific purposes in delivering our technical expertise.
Personal Information
When you engage with our services, we collect basic contact details including your
name, email address, company information, and phone number. This information comes
directly from you when you fill out contact forms, subscribe to our learning
programs, or request SEO audits.
Website and Technical Data
Our SEO audit tools analyze various aspects of your website's performance. We
collect URLs, meta information, page load speeds, mobile responsiveness data, and
technical SEO metrics. This data is essential for providing accurate audit reports
and recommendations.
Usage Analytics
We track how visitors interact with our platform using standard web analytics.
This includes pages visited, time spent on site, click patterns, and device
information. These insights help us understand which resources are most valuable to
our users.
Important: We never collect sensitive financial information or
passwords. All data collection is limited to what's necessary for providing SEO
services and improving user experience.
Every piece of information we collect serves a specific purpose in delivering
quality SEO services. We don't use your data for unrelated marketing activities or sell
it to third parties.
- Conducting comprehensive SEO audits and generating detailed reports
- Providing personalized recommendations based on your website's specific
needs
- Delivering educational content through our learning programs
- Communicating important updates about your audits or account
- Improving our audit algorithms and adding new features to our platform
- Responding to your support requests and technical questions
- Ensuring our services comply with South African data protection requirements
We also use aggregated, anonymized data to understand industry trends and improve
our SEO methodologies. This helps us stay current with Google's algorithm updates and
provide more accurate audit results.
Communication Preferences
You have complete control over how we communicate with you. We'll send essential
service updates regardless of your preferences, but you can opt out of educational
newsletters and promotional content at any time through the unsubscribe links in our
emails.
Protecting your information is fundamental to our operations. We implement multiple
layers of security and follow industry best practices to safeguard your data throughout
its lifecycle with us.
Security Measures
All data transmission occurs over encrypted connections using TLS protocols. Our
servers are protected by firewalls, regular security updates, and access controls
that limit who can view your information. We conduct regular security audits and
vulnerability assessments.
Storage Locations and Duration
Your data is stored on secure servers located in South Africa, ensuring compliance
with local data protection laws. We retain personal information for as long as you
maintain an active relationship with us, plus an additional two years for business
records purposes.
SEO audit data is typically retained for three years to allow for historical
comparisons and trend analysis. You can request earlier deletion of your data at any
time.
Data Breach Protocol: In the unlikely event of a security
incident, we'll notify affected users within 72 hours and provide detailed
information about what happened and what steps we're taking to address it.
You have significant control over your personal information and how we use it. These
rights are designed to give you transparency and control over your data relationship
with Sylkaviquenta.
- Access: Request a complete copy of all personal information we
have about you
- Correction: Update or correct any inaccurate personal
information in our systems
- Deletion: Ask us to permanently delete your personal information
from our databases
- Portability: Receive your data in a structured, machine-readable
format
- Restriction: Limit how we process your information for specific
purposes
- Objection: Opt out of certain types of data processing
activities
Exercising Your Rights
To exercise any of these rights, simply contact us using the information provided
at the bottom of this policy. We'll respond to your request within 30 days and may
ask for identity verification to protect your privacy.
Some requests may take longer if they're particularly complex or if we receive
multiple requests simultaneously. We'll keep you informed throughout the process and
explain any delays.
We work with carefully selected third-party services to deliver our SEO audit
platform effectively. All partners are required to maintain the same high standards of
data protection that we uphold.
Service Providers
We share limited data with cloud hosting providers, email service platforms, and
analytics tools. These partnerships are governed by strict data processing agreements
that limit how your information can be used and require deletion when services
end.
Legal Requirements
We may disclose personal information if required by South African law, court
orders, or regulatory authorities. In such cases, we'll provide the minimum
information necessary and notify you unless legally prohibited from doing so.
We never sell, rent, or trade your personal information to marketing companies or
data brokers. Any data sharing is strictly limited to what's necessary for providing
our SEO services or meeting legal obligations.
Our website uses cookies and similar technologies to enhance your browsing
experience and provide better service. We believe in transparency about what cookies we
use and why.
Essential Cookies
These are necessary for basic website functionality, including maintaining your
login session and remembering your preferences. You can't disable these cookies
without affecting how our platform works.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our site and
identify areas for improvement. This data is aggregated and doesn't identify
individual users. You can opt out of analytics tracking through your browser
settings.
We don't use cookies for advertising purposes or share cookie data with advertising
networks. All cookies expire automatically after reasonable periods, ranging from
session-only to maximum two years for preference settings.
While we primarily operate within South Africa, some of our service providers may
process data in other countries. When this occurs, we ensure appropriate safeguards are
in place to protect your information.
Any international transfers comply with South African data protection laws and
include contractual protections that require foreign processors to maintain equivalent
security standards. We regularly review these arrangements to ensure continued
adequacy.
Cross-Border Note: If you're accessing our services from outside
South Africa, your data may be transferred to and processed in South Africa where our
primary servers are located.
Our SEO audit services are designed for businesses and professionals. We don't
knowingly collect personal information from individuals under 18 years of age without
proper parental consent.
If we discover that we've inadvertently collected information from a minor, we'll
delete it promptly. Parents or guardians who believe their child has provided us with
personal information should contact us immediately.
We review and update this privacy policy regularly to reflect changes in our
services, legal requirements, or industry best practices. Significant changes will be
communicated through email notifications and prominent website notices.
Continued use of our services after policy updates indicates your acceptance of the
changes. However, we'll always respect the privacy preferences you established under
previous versions of our policy.
Version History
Previous versions of our privacy policy are available upon request. This helps you
understand how our privacy practices have evolved and ensures transparency in our
data handling approach.
